Return Policy
Return Policy
Thank you for shopping with Liometa. We want you to be completely satisfied with your purchase. Please read our return policy carefully.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable digital products
- Items marked as final sale
- Perishable goods
How to Initiate a Return
To start a return, please contact us at support.liometa@gmail.com with your order number and reason for return. We will provide you with return instructions and a return shipping address.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Late or Missing Refunds
If you haven't received your refund within 10 business days, please first check your bank account, then contact your credit card company. If you still have not received your refund, please contact us at support.liometa@gmail.com.
